Deliveries, Cancellations & Returns
Delivery Costs
Delivery costs are calculated by our shopping cart software and can always be viewed prior to order confirmation. In the instance that any of our approved payment gateways calculate shipping differently it is the costs calculated by our cart that must be applied.
Delivery Areas
Delivery can be made to UK addresses only. Worldwide addresses, and some UK addresses (e.g. Northern Ireland and the Isle of Wight) will incur additional postage costs. Please note however that we will not deliver to PO boxes or any other kind of mail forwarding address.
Delivery charges are specified in the payment and delivery section and delivery timescales will be confirmed in your order acknowledgement. We make every effort to deliver your goods within the estimated timescales, however delays are occasionally inevitable. Cafexpress Ltd is not liable for any failed or later than expected deliveries. This does not affect your statutory rights.
Machines are usually delivered direct by the manufacturers and delivery times may vary dependent on a number of factors. Cafexpress Ltd will endeavour to keep its customers informed of machine delivery schedules at all times.
Receiving Your Delivery
All deliveries must be checked for any signs of damage upon arrival signed for by a suitably authorised person aged 18 years or over.
NB: Once a delivery has been signed for as 'received in satisfactory condition', or equivalent thereof, there is no further recourse against the courier for any damage, internal or external, caused in transit. Cafexpress Ltd are unable to accept returns or issue refunds or send replacement goods for any deliveries so signed.
Outside of UK
Orders are accepted from outside of the UK subject to customers making their own arrangements to collect, transport and export from UK addresses provided by Cafexpress Ltd.
Orders from ALL countries outside of the UK will be charged 20% UK VAT. This can be refunded only upon our receipt of proof of export satisfactory for UK Customs & Revenue purposes within 30 days of order collection date.
Order Cancellations
Order cancellations can only be accepted up untill our confirmation of acceptance of your order or if, upon arrival, goods are found to be faulty or significantly not as described.
Order cancelled past that point will be subject to a cancellation charge at 20% of gross order value including P&P.
Returns
To return faulty or incorrectly supplied items to us for a refund please follow the simple procedure outlined here:
- Notify us within 24 working hours of any problem with the goods being identified.
- Do not return the goods until we ask you to as we may need to investigate or independently verify the problem whilst the goods are still on your premises to comply with the originating suppliers own terms and conditions.
- The appropriate returns procedure will be advised to you from there.
Please note that in the event of your returned items not being received by us, no refund can be made. Therefore we strongly recommend that you use a recorded delivery service to return items to us. For items up to a value of £28 we recommend the use of Royal Mail Recorded Delivery™; for items of a value over £28 we recommend the use of Royal Mail Special Delivery™. Once your return has been received, the cost of your purchase will be refunded within five working days. You will be notified by email once the refund transaction has been completed. Please note that we can only refund the cost of postage if an item is delivered to you in error.