Machine Deliveries & Installation Guide
It is recommended to print out this guide and tick off each stage in the process as it is completed.
Warranties & Engineering Services:
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Engineering services to all machines purchased with Parts Only warranties are strictly on a call out basis:
https://www.businessvending.co.uk/vending-coffee-machine-repair-on-site -
Engineering services to all machines purchased with Parts & Labour Inclusive warranties are subject to T’s&C’s:
https://www.businessvending.co.uk/service-cover-terms-and-conditions -
All hot drinks machines must be fitted with approved water filtration systems at point of installation:
https://www.businessvending.co.uk/brita-c-series-water-filter-first-fit-kit -
Replacement water filtration cartridges must be replaced a minimum of every 6 months:
https://www.businessvending.co.uk/replacement-water-filter-cartridges -
Warranties on cashless payment systems are provided exclusively by the payment system provider.
Machine Deliveries Checklist:
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A Site Survey Form, as/if required, will be sent to you shortly after your order has been received.
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You will be notified of your delivery date shortly after you have returned your completed Site Survey Form to us.
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An engineer will then be 'pencilled in' to attend the installation and user training session on the next available working day after delivery.
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Your machine will be delivered by specialist courier who will place it where indicated on your Site Survey form.
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Please check outer packaging for any indications of damage in transit.
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The delivery crew will unpack your machine and remove all packaging from site unless you ask them to do otherwise.
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Please check unpacked machine for any visual signs of damage.
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Notify us that your machine has been delivered and if any suspected problems.
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Date of engineer attendance will then be confirmed by return.
NB: PLEASE DO NOT CONNECT THE MACHINE TO SERVICES BEFORE THE ENGINEER ARRIVES.
Pre-installation requirements to be put in place by client:
All Machines:
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13 amp electric socket within 1M of machine location.
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Machine and all ingredients/consumables on site.
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Cash float (20-30 of each coin) for change giving coin mechanism, if fitted.
Mains Water Connected Machines:
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Mains water supply terminated in ¾” BSP isolator valve within 1M of machine location.
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1” hole required in any obstruction for path of hoses from mains supply to filter and/or water filter location to machine.
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Fresh/liquid milk enabled machines only: 8 litres of milk for calibration purposes.
User Training Session Checklist:
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Recommended that a minimum of 2 people are available for training session, all equipped to take notes.
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Please make sure that by the end of the training session your training nominees feel confident how to:
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Correctly fill all product containers.
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Strip the machine down for deep cleaning, including any brewers and/or fridges, and reassemble.
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Identify which parts of the machine need cleaning and how often.
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Run any manually activated cleaning/flushing processes.
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Change selling prices if payment system is fitted.
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Fit replacement water filter cartridges as/when required. That will be either 6 or 12 monthly dependant on filter type to be fitted.
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Clear and reset common error codes. (Engineer will advise according to each machine type.)
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Correctly fill & empty cash float in coin mechanism (if fitted) and how to clear coin jams.
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HOT DRINK MACHINES: Check all selections are calibrated to satisfactory cup level & strength settings.
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Final check of above before signing off install as satisfactorily completed.
NB: PLEASE KEEP ALL MANUALS & TRAINING NOTES SAFE FOR FUTURE REFERENCE.
Any questions on any of the above? Please do not hesitate to contact us.
Revision date: 09/07/24.