Service Cover Terms and Conditions

"The Company" shall mean Cafexpress Ltd, it's successors or assignees.

"The User" shall mean the legal entity naming itself upon the initial order.

The Contract
1. The contract will cover the equipment listed in the schedule for any 12 month period following receipt in full of all payments due to The Company from The User.
2. In instances where a free service has been provided in return for a 36/60 month service/warranty contract the free service so provided will become payable in any instance of default.
3. Service Cover can be defined as providing repair and maintenance to the equipment specified in The Schedule within a reasonable period of time from notification. (targeted response is 1-2 working days) This service will be available during The Company's normal working week, Monday to Friday, and normal working hours of 08.30 to 18.00.
4. All parts used in the repair of, or maintaining of, the machines will be supplied by The Company in accordance with the equipment manufacturer's own parts warranty terms & conditions.
5. The following parts are not covered under the terms of this contract and The Company reserves the right to charge for call out, labour and parts at it's normal rates and terms current at the time:
  1. Parts damaged or service calls made as a result of vandalism, manhandling, theft or attempted theft.
  2. Parts damaged or service calls made as a result of the use of incorrect or unsuitable ingredient or product.
  3. Parts damaged or service calls made as a result of the use of incorrect, foreign, badly damaged or spurious coins.
  4. Parts damaged or service calls made as a result of the user's operator staff or contractors practices when filling and cleaning the equipment.
  5. Parts damaged or service calls made as a result of hygiene component loss, damage or timely replacement when worn.
  6. Parts damaged or service calls made as a result of usage beyond the equipments designed capacity and/or ability.
  7. Parts damaged or service calls made as a result of water scale damage.
  8. Parts damaged or service calls made as a result of equipment failure because of outside influence.
  9. Parts damaged or service calls made as a result of restricted ventilation to the refrigeration unit.
  10. Parts not covered within the equipment manufacturer's own parts warranty terms & conditions.
  11. Service calls made due to a non machine fault and/or no fault found upon attendance.
  12. Service calls aborted due to access to site or keys for equipment not being available on any site visit or machine installation.
  13. Service calls and/or repairs to fridge units and/or electronic boards fitted to machines of over 3 years old.
  14. Service calls and/or repairs to cashless systems. (These are covered exclusively by the cashless system provider under their own contract conditions and terms.)
6. The following services are not covered under the terms of this contract and The Company reserves the right to charge for call out, labour and parts at it's normal rates and terms current at the time:
  1. Cashless Payment Systems. Please contact your cashless system provider (NAYAX, VIANET, Payter, etc.) direct.
  2. Adjustment to beverage dispensers following a change of products dispensed, unless agreed by the company in writing.
  3. Adjustment to food or snack vendors following a change in size, shape or weight of items to be vended, unless agreed by the company in writing.
  4. Changes of vend prices, or changes to the range of coins accepted.
  5. Cleaning and/or sanitising of the equipment due to lack of performance by The User's staff or contractors in carrying out the cleaning routines or faults caused by negligence on the part of The User's staff or contractors.
  6. Training of The User's operator staff or contractors past that carried out as part of The Company's initial machine installation service.
  7. Routine changing of gas bottles, lights and water filters or any routine which is the responsibility of The User's staff and/or contractors.
The Company Agrees

That upon our acceptance of an order, plus receipt of the appropriate payment, to provide The User with the following services:
1. On site equipment repair service (as per paragraph 1) and to carry out preventative maintenance checks while on site and/or during water filter exchanges.
2. To install and commission the equipment at The User's premises subject to The User completing and returning a satisfactory site survey.
3. To train the User's designated staff or contractors in the procedures pertaining to proper use and operation of the equipment.
Charges
1. During the minimum period of this maintenance contract the total maintenance charge for the machines listed in the schedule will be as declared on the relevant invoice at time of entering contract.
2. The first charge must be paid in advance on the signing hereof and each subsequent charge must be paid in advance alongside any equipment rental schedule.
Assignment & Transfer of Contract
1. The Company may at it's own discretion assign this contract in whole or part to any of it's approved contractors in order to best fulfil it's obligations hereunder.
2. This contract is not otherwise transferable or reassignable unless agreed in writing by both parties.
In consideration of the forgoing The User agrees:
1. To purchase from The Company it's recommended water filter cartridge types according to The Company's recommended schedule at all given times.
2. To allow The Company's service staff free access to the equipment at all reasonable times.
3. To allow master locks to be fitted where deemed necessary by The Company and carried out at The User's expense.
4. To clean and sanitise the equipment to the satisfaction of The Company and in compliance with the Health and Safety at Works act.
5. To absolve The Company of any liability for the failure to perform the obligation if such failure is caused by force majeure, fire, storm, war, civil disorder or any other circumstances beyond control of either party.
6. To absolve The Company from any loss of The User's stock and/or revenue from the equipment, howsoever caused.

The schedule of equipment covered by this contract will be as per the initial contract invoice(s)

Revision Date: 17/07/2024