Service Requests For EVOCA Warranty Customers Only

This online booking system will send your service request direct to EVOCA's in-house service team for processing and action.

Only customers who have purchased the PARTS & LABOUR INCLUSIVE EVOCA Warranty package may use this service.

How to proceed:

** Your machine serial number will be needed to confirm your warranty cover. Please have that ready. **

• Select any additional services you would like carried out on this same service visit.

• Add this service product to your shopping basket.

• Proceed to step 1 of checkout and complete the fields needed to create your account, if you don't already have one.

• Proceed to step 2 of check out.

• Complete the 7 machine and site specific fields that appear immediately under the 'REFERENCE' field.

• If relevant use field 7, 'File Upload', to send any digital pictures and/or files that may be helpful.

• Complete the checkout process and make payment.

What you will be purchasing here is as follows:

• A service call out under the Service T&C's @ www.cafexpress.co.uk/service-cover-terms-and-conditions *
  * (Calls not covered under the Service T&C's will become chargeable at our current call-out and labour rates)

• Attendance of one of EVOCA 's highly trained engineers at your own premises.

• Target response time is 24 hours but may be longer for customers in the more remote areas.

• A comprehensive 'health check' of your machine to investigate the reported problem and to any identify any further issues that may require attention.

• An immediate fix of all identified problems and/or return visits as/if required.

What we need to do that for you:

• As much information on your machine (brand, model, serial number, last service date, etc) as can be provided.

• Your best possible description of the problem being experienced and any history that may be relevant to it.

• Access to both site and machine location (including on-site parking) during normal weekday working hours.

• A nominated person, with due authority, for our engineer to liaise with and sign off paperwork once his/her time on site is completed.

• Any pictures or files that may be helpful in the identification/resolution of the reported problem.

What happens next?

• Your booking will be reviewed and we will contact you with any questions and an estimated date/time of attendance.

• In the unlikely event that we can't attend for any reason you will receive a credit note and a full refund within 24 hours.

Finalising the job:

• Once the work is complete the attending engineer(s) will need a job report signed off for the work he/she has carried out.

• Please read the job report before signing it off as once signed off, unless marked to the effect of 'return visit required', the job is closed down and any further action requires a new booking.

Any questions or clarifications required? Please free to call us on 08450 703 123 during office hours.